At Portpack we have devised a portfolio of aftercare services and products designed to provide continuing support and assistance to our customers.
Our portfolio includes Maintenance and Service Contracts of varying levels, a global Spare Parts Service and Training Programmes for equipment Supervisors and Operators alike.
As part of Portpack’s After Care Service’s we offer a six monthly or annual maintenance /service contract.
The contract provides for a Portpack technician to attend the site to identify any issues that could have an adverse effect on the performance or accuracy of the equipment. Whilst on site the technician will carry out a preventative maintenance programme, settings of the equipment will be reviewed to ensure they are fully optimised, components will be examined for wear and tear and the equipment will be checked over to ensure it is providing accurate and consistent weighing.
Following the visit our technician will produce a report of their findings, highlighting any problems found, special attention will be paid to settings and poor maintenance practices, advice will also be given on components that are considered to be worn and could give rise to future problems if not replaced. The report will include a maintenance checklist tailored for both the equipment and the type of operation.
Preventative maintenance and servicing help prevent unforeseen downtime, which could occur during a critical time in the customers operations.
Portpack UK are able to offer spare part packages that are tailored to an individual customers requirements based on equipment and operational needs. In cases where requested components have become obsolete, our After Care Department will be able to advise, recommend and source an alternative component.
Our After Care Department also offer a service where they provide a list of spare parts which are:-
1. Considered critical to minimise downtime
2. Replacement as part of a routine maintenance programme
This service is provided on a global basis.
All spares supplied by Portpack UK Limited are genuine parts.
Portpack UK Limited offer both off and on-site training. Off-site training is carried out at Portpack UK Limited’s premises based in Nottinghamshire. The training programme consists of our technicians giving a presentation overview of the equipment, followed by hands on training on the equipment, then a Question and Answer session completes the training programme.
On-site training is offered, at that time our technician carries out commissioning of the equipment or as a refresher programme at the customers premises, an overview of the equipment will be given by our technician, hands on training on the equipment will then be given , we recommend that our customers carry-out this training when material is available to enable the trainees to gain the full experience of what a discharge operation entails. Our technician will then encourage a Question and Answer session.