Portpack UK Limited are committed to protecting and respecting your privacy.
Changes to Data Protection Law: The law in relation to data protection changed on 25 May 2018 when the General Data Protection Regulation came into force in the United Kingdom and across Europe.
Who are Portpack UK Limited and how you can contact us: Our registered office is at 118-122 College Road, Harrow HA1 1BQ. You can contact us by email at firstname.lastname@example.org or by calling us on 0115 9680130. If you need to you can write to us at Unit A2 Imex Business Park Wigwam Lane Hucknall Nottinghamshire NG15 7SZ.
Our representative for all queries in relation to this policy and your data protection rights is Sharon Henson. When we refer to our website, we mean our website at www.portpack.biz.
Where we collect your personal information from: Personal information about you maybe collected in the following ways:
Data you give to us: Data you provide to us when placing orders, when you speak with us on the phone, when you use our website, when you email us or contact us via letter.
Data we collect when you use our services: Payment and transaction data, profile and usage data, including data we gather from the devices you use to connect to those services such as computers, using cookies (please see our separate cookies policy) and other internet tracking software.
Data we collect about you: We may collect, use, store and transfer different kinds of personal data about you these may include the following:-
Name, billing address, delivery address, email address or telephone numbers, bank account, transactional details for example payments made or orders placed with Portpack UK Limited. Internet protocol (IP) address used to connect your computer to the Internet, time zone setting, any phone number used to call Portpack UK Limited.
We do not collect any special categories of personal data about you i.e. details about race or ethnicity, religious beliefs, sexual orientation, political opinions, health or biometric data. Nor do we collect any information about criminal convictions and or when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable.
How we use your personal information: Your privacy is protected by law.
We are only allowed to use personal information about you if we have a legal basis to do so, we are required to tell you what that legal basis is.
In some circumstances we can use your personal information if it is in our legitimate interest to do so, providing that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable.
We use your information for the following: Register you as a new customer, to process and deliver your order, make payments or receive payments, notify you of any changes relating to our company policies, provide you with the opportunity to provide us with feedback, to administer and protect our business and website, to use data analytics to improve our website, product portfolio / services, marketing, customer relationship and experiences, to contact you regarding information about goods and services which maybe of interest to you.
What personal information we collect: Identity/contact/transaction/financial/technical/usage and profile.
Our legal grounds for collecting data: Legitimate interests/necessary to conform to legal requirements/enabling us to perform contract with you.
Legitimate interests: The fulfilment of our contractual and legal duties, recovery of debts, maintaining current records, understand how customers use our services, analysis customers who use our services thereby enabling us to develop and enhance our business strategy.
Who we share your personal information with
We may share your personal information with any of the following organisations, for the purposes of providing the goods and services which you have requested from us:
Operational companies such as freight forwarders
We require all organisations who we share your data with to respect the security of your personal data and to treat it in accordance with the law. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Failing to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Third party links
Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.
Transferring your personal information outside the EEA
The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway. If we transfer your personal information outside the EEA we have to tell you.
We will only send your data outside the EEA:
If you have instructed us to do so;
To comply with a legal duty; or
To work with our suppliers who help us provide our services.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.
How long do we keep your personal information
We will keep your personal information for as long as you are our customer.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.
Getting a copy of the information we hold
You can ask us for a copy of the personal information which we hold about you, by emailing at email@example.com. This is known as a data subject access request.
You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.
Telling us if information we hold is incorrect
You have the right to question any information we hold about you that you think is wrong or incomplete. Please contact us at firstname.lastname@example.org if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.
Telling us if you want us to stop using your personal information
You have the right to:
Object to our use of your personal information (known as the right to object); or
ask us to delete the personal information (known as the right to erasure); or
request the restriction of processing; or
ask us to stop using it if there is no need for us to use it (known as the right to be forgotten).
There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.
You can withdraw your consent to us using your personal information at any time. Please contact us at email@example.com if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.
Request a transfer of data
You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Making a complaint
Please let us know if you are unhappy with how we have used your personal information by emailing us at firstname.lastname@example.org.
You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.